Invoice format
When your customer chooses to pay using regular bank transfer, we send them an invoice issued in the name of your organisation. The invoice includes instructions to pay to Fienta's bank account. This way we can automatically check for the payment and send out the tickets.
The tickets will be booked and the order will stay in Pending status until the payment has been completed.
Settings
Invoice payments are turned on by default but you can turn it off on per event basis at Settings > Payment methods > Invoice payment.
You can also choose whether the tickets are sent upon receiving the payment or immediately when the order is placed.
Reminders
Fienta sends automatic reminders to unpaid invoices:
- The first reminder will be sent one day after the invoice due.
- Next reminders are sent on five-day intervals until the invoice has been paid or cancelled.
- No reminders are sent after the event has finished.
The reminder email contains a link which enables the buyers to cancel their order if needed.