When you use Fienta to sell tickets, the revenue is your own sales directly to your customers. Although the money moves through Fienta's bank account, it is still your sales with your VAT amount. Fienta can be seen as a payment processor in this context.
You should register your sales the same way as you were selling tickets at the venue or as your event goers were making you direct payments. In accounting, the sales can be registered as one entry with reference to off-balance sheet report in Fienta or in downloaded Excel spreadsheet.
Payouts from Fienta
Payouts are made on a monthly basis - at the beginning of each month, for last month sales. From the payout, we deduct Fienta's service fee and ticket refunds, if there were any. We also send you an invoice for our fee, with terms marked as "paid".
Our payouts and service fee is calculated based on the actual cash inflow.
You can see and download the detailed list of income and sales transactions from Reports menu. In most cases, the income and sales reports show the same result, except when the purchase was initiated and completed in separate periods.