PDF receipts and invoices
Ticket buyers can request invoices and receipts which are issued in the name of the event organiser and sent via email as PDF files.
- Receipts are sent after successful bank link or card payment.
- Invoices are sent when the customer requests to pay using regular bank transfer. In this case, the invoice has instructions to pay to Fienta's bank account.
In both cases, the buyer is asked to fill in the following form:
In some countries we add machine-readable XML invoices to regular PDF files.
In some countries such as Estonia, we also support eInvoices. eInvoice is electronic, machine-readable document sent from Fienta directly to your customer's accounting system. This way the information moves faster, with fewer errors and the accountants do not have to manually enter invoice data.
Your buyers can request eInvoices during the ticket purchase and Fienta sends them out automatically. eInvoicing is available when both the seller and buyer are from supported countries.
Manually sending invoices
If your customer did not request invoice during the purchase, you can still generate and send them afterwards. Find the order, click to enter detailed view and find "Create invoice" button.
Fienta automatically generates and sends credit invoices along with refunds.